🔬 Performance Lab
Compute KPIs and visualize operational performance
Performance Lab reveals performance patterns — combining dynamic operational modeling with Erlang, deflection, and concurrency analysis.
📍 Performance Lab reveals the performance patterns
🎯 The Role of Performance Lab
Performance Lab is where transformation begins. By computing your KPIs and visualizing operational dynamics, it reveals the performance patterns and constraints that feed into Opportunity Constellations.
Share your configuration → Get KPIs → Visualize optimal zones and 'what if' impacts
⚙️ Key Features
SLA distribution & curves
Visualize service level performance across scenarios
Occupancy analysis
Understand agent utilization and capacity
Abandon prediction
Forecast customer abandonment rates
Capacity stress test
Test system resilience under load
Optimal zone visualization
Identify your ideal operational range
Impact sliders
Adjust agents, volume, AHT in real-time
✨ What Makes It Different
Dynamic operational modeling
Performance Lab uniquely combines Erlang C, deflection strategy, and concurrency modeling to provide real-time operational insights that adapt to your context.
🔗 How It Connects
Performance Lab reveals the performance patterns and constraints that feed into Opportunity Constellations.
You share your configuration
Performance Lab computes KPIs
Signals are detected
Opportunity Constellations emerge
💎 FREE vs PRO
FREE
Get started with limited access
Limited Performance Lab access
Erlang C Visualization
Save 1 scenario
PRO
Unlock unlimited operational modeling
Unlimited scenarios
Multi-scenario comparison
Save/share configurations
Advanced impact modeling
Export analysis results