Join the MessageBoat Crew
Help us revolutionize contact centers and shape the future of customer experience technology
Our Values
The principles that guide everything we do at MessageBoat
Customer Obsession
We start with the customer and work backwards, ensuring every decision improves their experience.
Innovation First
We embrace new technologies and methodologies to solve complex problems in creative ways.
Collaborative Excellence
We believe the best solutions come from diverse teams working together towards common goals.
Continuous Growth
We invest in our people and encourage continuous learning, experimentation, and improvement.
Global Impact
We think globally and act locally, creating solutions that work across cultures and markets.
Agile Execution
We move fast, iterate quickly, and deliver value to our customers with speed and quality.
Open Positions
Join our growing team and help shape the future of contact center technology.
Senior Full-Stack Engineer
Join our engineering team to build the next generation of contact center orchestration tools using modern web technologies.
🎯 Key Responsibilities
- Design and develop scalable web applications using Angular and Node.js
- Build real-time analytics dashboards and ROI calculation engines
- Integrate with multiple third-party APIs (CCaaS, CRM, Analytics)
- Collaborate with product and design teams on user experience
- Mentor junior developers and contribute to technical architecture decisions
- Participate in code reviews and maintain high code quality standards
✅ Requirements
- 5+ years of full-stack development experience
- Expert knowledge of TypeScript, Angular, and Node.js
- Experience with real-time applications and WebSocket technologies
- Strong understanding of API design and microservices architecture
- Experience with cloud platforms (AWS, GCP, or Azure)
- Excellent communication skills and ability to work in a remote team
🎁 What We Offer
- €70,000 - €90,000 base salary
- Equity package with high growth potential
- €2,000 annual learning budget
- Latest MacBook Pro and equipment
- Flexible working hours and unlimited PTO
Senior Contact Center Consultant
Lead contact center transformation projects for enterprise clients, combining deep industry expertise with MessageBoat's technology platform.
🎯 Key Responsibilities
- Lead end-to-end transformation projects for enterprise clients
- Conduct ROI workshops and strategic assessments
- Design transformation roadmaps and implementation plans
- Manage client relationships and ensure project success
- Develop best practices and methodologies for contact center optimization
- Collaborate with technical teams on solution customization
✅ Requirements
- 7+ years of contact center consulting experience
- Deep knowledge of CCaaS platforms (Genesys, Avaya, AWS Connect)
- Experience with workforce management and analytics tools
- Strong project management and client-facing skills
- Fluency in French and English
- Willingness to travel 25-30% for client engagements
🎁 What We Offer
- €80,000 - €110,000 base salary plus bonuses
- Performance-based compensation up to 30% of base
- Company car or transportation allowance
- Premium health insurance and benefits
- Professional development and certification support
AI/ML Engineer
Develop and deploy machine learning models for contact center optimization, including predictive analytics, intelligent routing, and automated insights.
🎯 Key Responsibilities
- Design and implement ML models for contact center optimization
- Build predictive analytics for demand forecasting and capacity planning
- Develop intelligent routing algorithms and recommendation engines
- Create automated insight generation and anomaly detection systems
- Collaborate with data engineers on ML infrastructure and pipelines
- Research and prototype new AI applications for customer experience
✅ Requirements
- 3+ years of machine learning engineering experience
- Strong Python skills with ML frameworks (TensorFlow, PyTorch, scikit-learn)
- Experience with time series forecasting and optimization algorithms
- Knowledge of cloud ML services (AWS SageMaker, GCP AI Platform)
- Understanding of contact center metrics and operations (preferred)
- PhD or Master's in Computer Science, Statistics, or related field
🎁 What We Offer
- €65,000 - €85,000 base salary
- Equity participation in a fast-growing company
- Access to latest AI/ML tools and cloud resources
- Conference attendance and research publication support
- Flexible schedule for deep work and research time
Product Marketing Manager
Drive go-to-market strategy for MessageBoat's transformation tracks and professional services, working closely with product and sales teams.
🎯 Key Responsibilities
- Develop positioning and messaging for transformation tracks
- Create sales enablement materials and competitive intelligence
- Launch new products and features with integrated marketing campaigns
- Conduct market research and customer interviews
- Collaborate with sales team on deal support and customer presentations
- Manage product marketing budget and measure campaign effectiveness
✅ Requirements
- 4+ years of B2B product marketing experience
- Experience in enterprise software or professional services
- Strong analytical skills and data-driven decision making
- Excellent written and verbal communication skills
- Experience with marketing automation and CRM tools
- Understanding of contact center or customer experience industry (preferred)
🎁 What We Offer
- €55,000 - €75,000 base salary
- Variable compensation based on marketing qualified leads
- Marketing tools and conference budget
- Collaborative environment with cross-functional teams
- Opportunities to lead high-impact launches
Cloud Infrastructure Engineer
Design, maintain, and scale our cloud infrastructure to ensure reliability, security, and performance for mission-critical contact center solutions.
🎯 Key Responsibilities
- Maintain and enhance our AWS-based infrastructure
- Implement monitoring, alerting, and observability best practices
- Automate deployment pipelines and infrastructure provisioning
- Ensure compliance with security and data protection standards
- Collaborate with engineering teams on performance optimization
- Provide on-call support for critical systems when needed
✅ Requirements
- 4+ years of experience in cloud infrastructure or SRE roles
- Strong knowledge of AWS services and architecture
- Experience with Infrastructure as Code (Terraform, CloudFormation)
- Experience with monitoring tools (Prometheus, Grafana, ELK stack)
- Knowledge of CI/CD tools (GitLab CI, GitHub Actions, Jenkins)
- Understanding of security best practices and compliance frameworks
🎁 What We Offer
- €60,000 - €80,000 base salary
- On-call compensation and flexible schedule
- Latest cloud certifications and training
- Home office setup allowance
- Opportunity to work with cutting-edge technologies
Business Development Intern
Support our business development efforts while learning about the contact center industry and B2B sales processes.
🎯 Key Responsibilities
- Research potential clients and market opportunities
- Support lead generation and qualification processes
- Assist with proposal development and client presentations
- Maintain CRM data and sales pipeline reporting
- Participate in client calls and industry events
- Contribute to marketing content and case study development
✅ Requirements
- Currently pursuing Master's degree in Business, Marketing, or related field
- Strong analytical and research skills
- Excellent communication skills in French and English
- Interest in technology and B2B sales
- Proficiency with Microsoft Office and Google Workspace
- Enthusiasm for learning and contributing to a fast-growing company
🎁 What We Offer
- €1,200/month internship stipend
- Mentorship from senior business development team
- Exposure to enterprise sales and consulting processes
- Potential for full-time offer upon graduation
- Networking opportunities with industry leaders
Our Culture
Work Where Innovation Meets Impact
At MessageBoat, we've created an environment where talented individuals can do their best work while making a real difference in the world of customer experience.
Remote-First Culture
Work from anywhere while staying connected with our global team.
Continuous Learning
€2,000 annual learning budget plus conference attendance.
Work-Life Balance
Flexible hours, unlimited PTO, and mental health support.
Ownership & Impact
Take ownership of projects that directly impact business outcomes.
Our Hiring Process
We've designed a transparent, efficient process that respects your time while ensuring the right fit.
Application Review
We review your application within 48 hours and provide feedback regardless of outcome.
1-2 daysInitial Conversation
30-minute video call to discuss your background, interests, and the role.
30 minutesTechnical/Case Interview
Role-specific assessment: technical challenge, case study, or portfolio review.
1-2 hoursTeam & Culture Fit
Meet potential teammates and leadership to ensure mutual alignment.
45 minutesOffer & Onboarding
Competitive offer with comprehensive onboarding and mentorship program.
1 weekFrequently Asked Questions
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Ready to Join Our Crew?
Don't see the perfect role? We're always looking for exceptional talent to join our mission.